RobinShanael Policies

Many of the items we carry are shipped directly from the designer and many are made to order.

Please notice the approximate delivery time on each item detail page. We make every effort to ship items within 5-7 business days AFTER your order is placed. Normally items ship within 5-15 business days due to stock status and as some items are custom made to order and require additional time. If we discover that an item is not available, we will contact you as soon as possible. Please be sure your contact information is correct. You may receive your order in multiple shipments from multiple warehouses. The couriers we use are insured and traceable.

We try to ship orders in full, in one shipment for your convenience. However, depending on the items ordered, multiple shipments may be required to fulfill your order. Sometimes orders can be delayed waiting for the full order to be filled and therefore shipped.

If you are needing an expedited shipment it’s best to place your order and call us to inform us of your needs.

Robbies Kitchenware uses USPS, but not limited to Fedex, UPS and other shipping methods. When your order is shipped partially or in full you will receive an email indicating it has shipped. Once your item is shipped you will receive your tracking number via email.

Robbie’s Kitchenware  is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have NO control over mail delivery once it leaves our store so please check with the carrier if we show it shipped and you have not received it.

In order to simplify our shipping costs, we have implemented a flat rate shipping cost of $8.00 for most orders. Please refer to the following shipping table to determine the cost to ship your item. The rate will be shown at check out or on the item detail page. *Shipping costs are calculated AFTER all discounts have been applied to your cart at check out.

Also, if you are an International customer, please be aware that additional shipping costs may apply. Shipping cost will be shown at check out BEFORE you pay so you will know exactly what they are. If the item is large or oversized we will notify you if additional shipping costs will be incurred, but this is not normally the case. You can also email us for a shipping quote. All international orders will be shipped with insurance and tracking. Customer is responsible for any taxes or duty charges. International orders may require additional processing time because of shipping all in one package verses from multiple warehouses.

 

*Free shipping is not available to international customers AND some items do not qualify due to size and weight. If you have any questions regarding shipping costs please email us.

Thank you for your purchase.  We hope you are happy with your purchase.  However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange.  Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (5) days of the purchase date. If the item is received damaged please take a picture of the item that is damaged and email it to us at robbieskitchenware@gmail.com.

RETURN PROCESS

If you are unhappy with your purchase you do qualify for an exchange or store credit. The item that your unhappy with does not need to be returned, we will send you a store credit in the form of a gift certificate at Robbie Kitchenware or we will be happy to exchange the item. The value must equal the same price as previous item or the customer will have to pay the difference. Shipping will be paid for by Robbie’s Kitchenware not the customer.

REFUNDS

No refunds. No exceptions.

Please Note

  • Sale items are FINAL SALE and cannot be returned. Sale items are NON-REFUNDABLE

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(470) 869-0513

robbieskitchenware@gmail.com

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include RobinShanael Artistry, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

 

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

RobinShanael Artistry, LLC provides services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit RobinShanael Artistry, LLC or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, phone or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of RobinShanael Artistry, LLC or its content suppliers and protected by United States and international copyright Laws.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. RobinShanael Artistry, LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

EMAILS, AND OTHER CONTENT

Visitors may email comments, suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “:spam.”: You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. RobinShanael Artistry, LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

RISK OF LOSS

All items purchased from RobinShanael Artistry, LLC are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY RobinShanael Artistry, LLC ON AN “:AS IS”: AND “:AS AVAILABLE”: BASIS. RobinShanael Artistry, LLC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE & THE PURCHASES YOU MAKE & THE WAY YOU USE THE PRODUCT ARE AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RobinShanael Artistry, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. RobinShanael Artistry, LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM RobinShanael Artistry, LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RobinShanael Artistry, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Privacy Policy, posted on this site. These policies also govern your visit to RobinShanael Artistry, LLC . We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforce ability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by emailing us at:  

robbieskitchenware@gmail.com

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